Legal obligation notice
By using our website, you agree to be legally bound to its Terms & Conditions.
The Terms & Conditions currently applying are set out below, but you should note that the website www.uniflora.ae reserves the right to modify the T&Cs at any time and your continued use will be conditional upon acceptance of the terms and conditions at the time of any visit.
1. Availability
All products are subject to availability. In the event of any supply difficulties or if the quality of the items that are needed to make up your order do not meet our high-quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Where this is necessary, we will try to contact you via email or phone. If you wish to discuss the substitution we have made, you can contact us through any of the previously mentioned way.
2. Customer and recipient personal information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information. If you do not put your name into the message card field, we will not share your identity with the recipient, even if they ask us for it. If they request it, we will email or call you to let you know that they are enquiring.
Please remember that we value your privacy and will never lease, rent or sell your private information (refer to Privacy Policy).
By accessing, viewing, or using the website, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to them. Uniflora reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on the website.
3. The Uniflora Promise
At Uniflora, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your order or its delivery, please do not hesitate to contact us at info@uniflora.ae or call us on +971 4 321 6545.
4. Refund Policy
If an order is filled and delivered on time and there is a question as to the quality of the arrangement then we will gladly discuss the issue with you- kindly contact us through any of the previously listed means, within 24 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. No refunds or replacements will be made for any order should the recipient or sender not notify us within 24 hours of the original service date.